Season Pass Protection Policy
the window for All 2025/2026 Winter Season Pass Claims has ended as of March 1, 2026.
Pass protection information for the 26/27 Season
We want to see you on the slopes but understand that the unexpected happens, which may impact your ability to ride with us. New for the 26/27 season, all winter Season Passholders will get the benefit of Pass Protection Insurance, which allows qualifying passholders to receive a monetary credit for the remaining balance on their season pass.
All Pass Protection claims, inquiries, documentation, and emails must be collected before March 1, 2027. Any requests received on or after March 1,2027 will be rejected. Please compile the necessary documentation and reach out to our team ASAP so that we can assist you.
Our winter Season Passes are non-refundable and non-transferrable, even in circumstances of temporary or permanent relocation. We would love to have you join us for winter 26/27, but please take this into consideration before investing in a pass with Grand Targhee!
What is pass protection?
Pass Protection is included in every Season Pass. It gives Grand Targhee Season Passholders the opportunity to get credit towards their 27/28 Season Pass under qualifying circumstances as defined below. Pass Protection requests must be received before March 1, 2027.
Am i eligible for pass protection credit?
Policy
Pass Protection is for the passholder only and does not extend to family members, including a spouse, domestic partner, child, spouse’s child, domestic partner’s child, sibling, parent, grandparent, grandchild, step-relative, or in-law.
Pass Protection is designed to cover guests for up to nine (9) days of use. If an eligible circumstance prevents a passholder from utilizing their pass for the remainder of the 26/27 winter season, the passholder may be eligible for a credit.
To be considered for a claim, passholders must provide supporting documentation verifying the qualifying circumstance.
eligible circumstances
Grand Targhee Season Passholders are eligible for a credit under the following circumstances:
Injury Sickness, or Death
- Injury or sickness such that the passholder can no longer ski/snowboard for the remainder of the season, or the death of a participating passholder. For the purpose of this program:
- "Injury" means a bodily injury caused by an accident and resulting directly and independently of all other causes, requiring treatment by a doctor.
- "Sickness" means an illness, disease, or injury requiring treatment by a doctor.
- "Doctor" means a licensed medical practitioner acting within the scope of their license and may not be the passholder, a family member, or a traveling companion.
Employment Changes (Termination or Relocation)
- Passholder is involuntarily terminated, laid off, or involuntarily relocated by an employer-initiated decision.
- Passholder must have been employed by the same employer for at least one (1) year prior to purchasing the Season Pass.
- Job separation must occur after the effective date of coverage.
- Coverage does not apply to temporary employment, independent contractors, or self-employed individuals.
- Relocation must move the passholder's primary residence at least 300 miles farther from Grand Targhee Resort than their residence at time of purchase (as determined by Google Maps).
military service
- Passholder is called to active military service, or previously approved military leave is revoked or reassigned.
Pregnancy
- Passholder experiences pregnancy, complication of pregnancy, or childbirth.
caretaker of another passholder
- Passholder becomes the legal caretaker of another qualified Grand Targhee 26/27 Season Passholder.
- The dependent passholder must have filed a claim and received an approved Pass Protection claim for the same season.
Claim requirements & Deadlines
- All claims must include appropriate supporting documentation.
- All requests must be received before March 1, 2027.
Exclusions from coverage:
A credit towards your 27/28 Season Pass will not be granted:
- For family members of the qualifying individual (including spouse, domestic partner, child, sibling, parent, grandparent, grandchild, step-relative or in-law) unless the family member qualifies under the Caretaker of Another Passholder policy.
- If your claim is submitted after March 1, 2027.
Non-covered circumstance - Any exceptions?
No exceptions can be made. Because pass protection is built into all passes, only qualified circumstances will be considered for credit. For example, some circumstances not covered include a poor weather year, a decision not to use the pass, or a change in travel plans.
The Resort reserves the right to reject a claim if any relevant information is false, omitted, or if the claim is submitted after the March 1 deadline.
Required documentation
Please attach official documentation when submitting a claim on your Season Pass. Claims with no documentation attached will result in longer processing times and may be rejected. Examples of acceptable documentation can be found below:
- Unforeseen Injury or Illness: A medical provider's verified statement on an official letterhead.
- Caretaking of Another Qualified Grand Targhee Season Passholder: An official diagnosis stating that the patient requires a caretaker or a letter from the patient’s medical provider stating that there is a caretaker required.
- Pregnancy: A medical provider's verified statement on an official letterhead.
- U.S. Military Service: Notice of Induction, Service Commitment, or Enlistment Contract.
- Relocation: A letter from your new employer, The Church of Jesus Christ of Latter-day Saints Assignment, or completed USPS change of address.
how is pass protection credit calculated?
Pass Protection credit is determined by the number of days skied or ridden on your pass. As usage increases, the credit amount decreases accordingly.
If your pass has not been used, you are eligible to receive a credit for 100% of the purchase price of your 26/27 Season Pass. For partially used passes, the credited amount is calculated as a percentage of the Season Pass price based on total days used. For example, if a passholder has used their pass for 3 days, they would receive a credit of approximately 80% of the total Season Pass price.
Days ridden are determined by lift scans. One or more scans on the same date count as one day used.
To be eligible for a credit, the Season Pass must have been used fewer than 10 days during the 26/27 winter season.
| Days Used | Percentage of Initial Pass Credited |
|---|---|
| 0 | 100% |
| 1 | 90% |
| 2 | 80% |
| 3 | 80% |
| 4 | 60% |
| 5 | 60% |
| 6 | 40% |
| 7 | 40% |
| 8 | 20% |
| 9 | 20% |
| 10+ | 0% |
HOW TO FILE A CLAIM + Processing time
All requests must be received before March 1, 2027. Please fill out the online form below with the necessary information. The form will be emailed to the Season Pass team automatically.
Claims take 2-3 weeks from start to finish. Once completed, a credit will be issued to the passholder's account in the form of an e-credit. You are welcome to use this credit towards any purchase at Grand Targhee. Please see How Do I Redeem My Credit for more information.
The team will reach out to confirm and/or request additional information. If you need to get in touch with us, please email seasonpass@grandtarghee.com.
How Do I Redeem my credit?
You are welcome to use this credit towards any purchase at Grand Targhee. Credits can be used for things like Lift Tickets, Ski School, Rentals, and purchases at Habitat. Essentially a credit can be used on anything that is on our online store or for purchase at the Activity Center.
To redeem your credit online
Please log in to your account on Grand Targhee’s website. Then start by building a cart with the items you wish to purchase. Once you reach the payments screen, you will see your “snow cash” credit on the right hand side; select the box to apply your "snow cash" to your purchase.
To redeem your credit in-person or over the phone
Simply let the representative know that you have an account credit you wish to redeem, and they can apply it to your purchase.
Lodging and On-Site Dining Exception
Please note that to purchase items at our on-mountain restaurants or to purchase lodging, we must move this credit balance onto a Grand Targhee Gift Card. Stop by the Activity Center and a representative can assist you. Grand Targhee Gift Cards are the same as cash and cannot be replaced if lost or stolen.
why might my claim be denied?
- You submitted your claim after March 1, 2027, and/or did not include required documentation. All claims must be received before this date to be eligible.
- You are not affected by one of the qualifying circumstances. There will be no exceptions outside of these criteria such as changing travel plans, choosing not to utilize your pass, or a poor snow season.
- You have ridden more than 9 days on your pass. After 9 days of use, there is no remaining balance to credit.
*The Resort reserves the right to reject a claim if any relevant information is false, omitted, or if the claim is submitted after the March 1 deadline.*
i do not want the credit, can i get a refund?
No. Season Passes are non-refundable and non-transferrable. The Pass Protection program is designed to get guests back on the slopes after a temporary interruption to one season of riding.
If you have a career-ending injury or illness that will prevent you from riding with Grand Targhee in the future, please reach out directly to our team at seasonpass@grandtarghee.com. These inquiries are of a different caliber and are handled by management. Important: Guests who receive approval for a refund are not eligible to purchase another season pass with Grand Targhee.
Can i get my credit refunded?
Credits are not refundable. Your credit does not expire and if you believe you will not be able to utilize the balance, we are happy to assist you in transferring this amount to another Grand Targhee guest.
can i file multiple times?
The Pass Protection program is designed to accommodate guests for one season, in which something unexpected happens. Grand Targhee reserves the right to deny a claim if a guest is abusing* the system season over season.
Please reach out to our staff at seasonpass@grandtarghee.com to discuss options if you foresee needing to file repeatedly and they can provide information to support your decision.
*This includes but is not limited to filing more than two seasons in a row and/or requesting policy exceptions for more than 2 seasons in a row.